Our Terms and Conditions

Q: How do I self-exclude from the platform?

Contact our 24/7 live chat or email support@mr.bet and request a cool-off period or full self-exclusion. The exclusion takes effect immediately, and for confidential support in Australia you can call Gambling Help Online on 1800 858 858.

These Terms and Conditions govern your use of our platform at mrbet-pokies.com, operated by Mr. Bet N.V. under licence 8048/JAZ2017-042 issued by the Government of Curaçao. We launched in 2017 and these terms apply to every player who registers an account with us. Read them before you play.

Accepting Our Terms

By opening an account with us, ticking the acceptance box or simply logging in and placing a wager, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions in full. The agreement takes effect the moment your registration is completed and remains in force for as long as your account stays open.

If you do not accept any part of these terms, you must not register or continue to use our platform. Your continued play after we publish an update counts as acceptance of the revised version, as set out in the section on changes below.

1. These terms, together with our Privacy Policy and Bonus Policy, form the entire agreement between you and us.
2. Where any clause conflicts with applicable law in your jurisdiction, that law prevails and the remaining clauses stay in force.
3. Playing on our platform does not create any employment, partnership or agency relationship between you and us.

Who Can Register and Play

You must be at least 18 years old, or the legal gambling age in your place of residence if that is higher, before you can open an account. We reserve the right to request proof of age at any point and to suspend play until it is provided. One account per person, per household, per IP address and per payment method is our firm rule.

Our platform is not available to residents of the United States, United Kingdom, France, the Netherlands, Spain, Italy, Belgium, Curaçao, Iran, North Korea or Syria. It is your responsibility to check that online gambling is lawful where you live before you register.

1. You may not open an account on behalf of another person or allow anyone else to play through your account.
2. You must provide accurate, current and complete information during registration and keep it up to date.
3. You are responsible for keeping your login credentials confidential; all activity under your account is deemed to be yours.
4. We may decline a registration or close an account if identity checks raise concerns we cannot resolve.

Identity Verification Explained

We verify every player before the first withdrawal. You will be asked for a government-issued ID, a proof of address no older than 3 months and proof of ownership for the payment method you used. Verification processing takes up to 72 hours, and funds can only be released once it is complete.

We may re-run verification at later stages, particularly for larger withdrawals or when our obligations under anti-money-laundering rules require it. Refusing to cooperate is treated as a breach of these terms.

Deposits and Withdrawals With Us

You can fund your account with PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Apple Pay or cryptocurrency including Bitcoin, Ethereum, Litecoin, Tether and Dogecoin. The minimum deposit is 15 AUD and we charge no fees on our side; third-party payment provider fees may still apply.

Withdrawals start at 30 AUD and are capped at 16,000 AUD per day, 48,000 AUD per week and 96,000 AUD per month. E-wallets and crypto withdrawals are processed within 0 to 1 hours, while cards and bank transfer take 1 to 5 business days. All withdrawals pass the KYC gate described above, and funds must be returned through a method you have used to deposit where that is technically possible.

1. An account with no login or transaction activity for 12 consecutive months is treated as dormant; we may apply a reasonable administrative fee and will notify you first.
2. Dormant balances remain yours and can be restored in full on request, less any notified fees.
3. We may split a large withdrawal into instalments within the applicable limits where fraud or compliance checks require it.

How Our Bonus Rules Work

Bonuses, free spins, cashback, reload offers and tournament prizes are governed by these general rules plus any specific conditions published alongside each offer. Where a specific promotion carries stricter conditions, those conditions prevail for that promotion only. Only one active bonus may run on your account at a time.

Wagering requirements must be completed before bonus funds convert to withdrawable cash. Exact figures, including the requirements attached to our welcome package, are set out in the Bonus Policy on the main page of Mrbet Casino.

1. While a bonus is active, the maximum bet allowed is 5 AUD unless the promotion states otherwise; breaching this cap voids the bonus and any winnings.
2. Certain games, in particular some table games and jackpot titles, may be excluded from wagering contribution or forbidden entirely during bonus play; the game list appears in the Bonus Policy.
3. Bonus funds and unclaimed winnings expire after 14 days unless the specific offer states a different period.
4. Bonus abuse, including low-risk betting patterns designed to farm wagering, forfeits all bonus funds and may lead to account closure.
5. Winnings from promotional play may be subject to a maximum cashout cap stated in the individual offer terms.

Conduct We Do Not Permit

Our platform is built for fair play, and we enforce that standard without exception. The following conduct is prohibited and gives us the right to withhold withdrawals, confiscate balances, void winnings and permanently close the account concerned.

1. Fraud of any kind, including providing false identity or payment information.
2. Chargebacks or disputed transactions against deposits you have wagered.
3. Opening multiple accounts to claim repeat bonuses or circumvent limits.
4. Collusion with other players or exploiting software errors and malfunctions.
5. Using bots, automated scripts, macros or any software that plays on your behalf.
6. Masking your location through a VPN, proxy or similar tool to appear in an eligible jurisdiction.
7. Any activity that breaches applicable law or the licence conditions under which we operate.

Setting Limits and Taking a Break

Gambling should stay a form of paid entertainment, never a source of financial stress. Through your account settings you can set deposit limits, loss limits and session reminders, and you can request a cool-off period or full self-exclusion at any time by contacting our 24/7 support team via live chat or [email protected]. Self-exclusion requests take effect immediately.

We also watch for signs of gambling harm, such as chasing losses or sudden escalation in spending, and we may contact you with information or apply protective measures to your account where we consider it warranted. Free confidential support is available in Australia through Gambling Help Online on 1800 858 858.

If you feel your gambling is out of control, close your account and self-exclude first, then seek support. We will honour any exclusion period you set, and reopening during that period is only possible after it ends and at your written request.

Closing Accounts and Raising Disputes

You may close your account at any time by contacting support. We will confirm your identity, settle any outstanding bets and return your withdrawable balance through your verified payment method. We may also close an account where these terms are breached, where verification fails, or where we are legally required to do so; in that event we will notify you and explain the reasons where the law permits.

If you have a complaint, raise it with our support team first and we will aim to resolve it promptly. Unresolved disputes may be escalated to the relevant regulator or alternative dispute resolution body. These terms are governed by the laws applicable to our Curaçao licence, and you agree to that jurisdiction for any proceedings.

We review these Terms and Conditions regularly and publish updates on this page. When a change materially affects your rights, we will notify you by email or an in-platform message at least 7 days before it takes effect; continued play after the effective date means you accept the updated terms.

Frequently Asked Questions

How old do I have to be to play at Mrbet Casino?

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher. We verify age as part of KYC before your first withdrawal.

Can I open more than one account?

No. We allow one account per person, household, IP address and payment method. Duplicate accounts used for bonus abuse will be closed and winnings forfeited.

How long does withdrawal verification take?

KYC verification takes up to 72 hours. Once cleared, e-wallet and crypto withdrawals arrive within 0 to 1 hours, while cards and bank transfer take 1 to 5 business days.

What happens if I break the maximum bet rule during a bonus?

Betting above the 5 AUD cap while a bonus is active voids the bonus and any winnings derived from it, unless the individual promotion states a different cap.

How do I self-exclude from the platform?

Contact our 24/7 live chat or email [email protected] and request a cool-off period or full self-exclusion. The exclusion takes effect immediately, and for confidential support in Australia you can call Gambling Help Online on 1800 858 858.