Our AML and Verification Commitment

We hold licence 8048/JAZ2017-042, issued in Curaçao in 2017, and that licence obliges us to know who plays on mrbet-pokies.com. This page sets out, in plain English, exactly when we verify your identity, which documents we ask for and what happens if verification is not completed.

Our AML Policy Explained

Mr. Bet N.V. operates Mrbet Casino under Curaçao licence 8048/JAZ2017-042, and we treat the anti-money-laundering obligations of that jurisdiction as binding on every part of our platform. In practice this means we must identify our players, monitor transactions for suspicious patterns, and keep records that allow any transaction to be reconstructed years later.

We never accept funds whose origin we cannot reasonably establish. Where a deposit pattern, withdrawal request or betting behaviour suggests a risk that money laundering or terrorist financing may be involved, we are required to investigate, and in defined circumstances to report to the relevant authority. These obligations apply equally to AUD deposits via PayID or cards and to crypto deposits in Bitcoin, Ethereum, Litecoin, Tether or Dogecoin.

When We Verify Your Account

Verification is not a single event. We run checks at three points: when you register (automated data screening), before your first withdrawal (full document verification), and at any point when cumulative deposits or withdrawals cross thresholds that our risk procedures flag. You may also be asked to re-verify if your details change or a document expires.

• Government-issued photo ID: passport, national identity card or driver's licence
• Proof of address: utility bill or bank statement, no older than 3 months
• Proof of payment method ownership: card photo (middle digits and CVV covered), or a screenshot of your e-wallet or crypto wallet showing your name or wallet address

Verification Step by Step

You upload documents through the secure verification area of your account, never by email or live chat. Our compliance team reviews them manually, and processing takes up to 72 hours, although most submissions are cleared sooner. Files are transmitted over an encrypted connection, stored on access-restricted servers, and visible only to the compliance staff who need them to make a decision.

• Open the verification section in your account profile.
• Photograph or scan each document so all four corners and your full name are visible.
• Upload the files; acceptable formats are JPG, PNG and PDF.
• Our team reviews the submission and updates its status in your account.
• If anything is unclear, we contact you via registered email; unclear files can be re-uploaded without penalty.

Why We Ask About Funds

For most players, an ID and a proof of address close the file. If your deposits are large relative to the profile we hold, if a pattern of play looks inconsistent with your declared circumstances, or if a specific transaction triggers one of our risk rules, we may ask you to show the source of the money you play with.

Acceptable evidence typically includes recent payslips, a tax return, a bank statement showing regular income, a sale contract or an inheritance document. We ask because our licence makes us responsible for reasonable assurance that gambling funds come from lawful activity, not because we doubt you personally. Requests are always specific: we tell you exactly which document would resolve the query, and nothing beyond that document is required.

How We Monitor Transactions

Every deposit and withdrawal on our platform passes through automated screening, with manual review where rules are triggered. Two principles govern withdrawals: funds must go back through the same method you used to deposit wherever technically possible, and the name on the withdrawal destination must match the verified name on your account. Withdrawals to third-party cards, wallets or accounts are refused without exception.

If Verification Fails

If you do not provide requested documents within a reasonable period, or if the documents submitted cannot be validated, we suspend withdrawal processing on the account. Deposits may still technically land, but no funds can leave until your identity and payment method ownership are confirmed, and we would rather you not deposit in that state.

Where we find evidence of multiple accounts, mismatched identities, or documents that appear altered, we go further: the account is frozen, pending balances may be held while we investigate, and confirmed breaches of our terms can lead to closure and forfeiture of winnings. In genuine cases of expiry or an honest error, nothing of the sort happens; you simply re-upload a valid document and the suspension lifts once it clears review.

How Long We Keep Records

We retain identity documents, verification decisions and transaction records for a minimum of five years after your account closes, as required by the record-keeping rules attached to our Curaçao licence. Retention serves two purposes: it lets us answer regulator queries about historical activity, and it protects you, because a complete file is the fastest way to resolve any dispute about a past withdrawal or verification decision.

After the retention period expires, documents are deleted securely and irreversibly. If you would like a copy of the verification data we hold about you at any time, contact our compliance team at [email protected] and we will process the request in line with our privacy commitments.

Frequently Asked Questions

How long does verification take at Mrbet Casino?

Manual review of your documents takes up to 72 hours from upload. Most submissions are completed faster, and the status updates inside your account profile.

Do I need to verify before depositing?

No. Full document verification is required before your first withdrawal, not before you deposit. We do run automated screening at registration.

Can I withdraw to a different method than I deposited with?

No. We return funds through the same method you used to deposit wherever technically possible, and the destination must be in your own verified name.

What happens if I refuse to provide source of funds documents?

Withdrawals remain suspended until the query is resolved. Once suitable evidence is provided and accepted, processing resumes normally.