Contact Us at Mrbet Casino
Our care team is on deck around the clock, every day of the year. Whether it is a stuck withdrawal at 3am or a bonus question before your Saturday session, here is exactly how to reach us and what to expect once you do.
Our Support Channels
Live chat is the fastest way to reach us. Tap the chat icon in the bottom-right corner of any page on mrbet-pokies.com, and you will be connected to a real agent, not a bot-only queue. Chat operates 24 hours a day, 7 days a week, including public holidays.
Email suits longer or more detailed matters. Send your message to [email protected] and we will reply within 24 hours; most replies land well inside that window. Attach screenshots, payment receipts or documents straight into the email so nothing needs to be chased up in a second message.
| Channel | Where to find it | Hours | Typical response |
|---|---|---|---|
| Live chat | Chat icon, bottom-right of every page | 24/7 | Under 5 minutes |
| [email protected] | 24/7 inbox | Within 24 hours |
Getting the fastest answer
When you open a chat or write an email, include your account email or username, the date and time of the issue, and any transaction references. One message with the full picture resolves most matters in a single exchange.
- Write from the email address registered on your Mrbet Casino account.
- For payment issues, add the transaction ID and the amount in AUD.
- For bonus questions, name the promotion and the promo code, for example MRBET150.
What We Can Help With
No issue is too small for our team. If something on mrbet-pokies.com is not working the way it should, we would rather hear about it early.
- Account matters: registration, login problems, password resets, changing personal details.
- KYC verification: which documents to send, where to upload them, and status checks. Verification takes up to 72 hours once your documents are in.
- Deposits and withdrawals: failed payments, pending cashouts, limits of 16,000 AUD per day, 48,000 AUD per week and 96,000 AUD per month.
- Technical problems: games not loading, error messages, mobile browser issues on iOS or Android.
- Bonuses and promotions: wagering requirements, the 45x playthrough on the welcome offer, Friday cashback and weekly reload terms.
- Responsible gambling: setting deposit limits, loss limits, session reminders, cool-off periods and self-exclusion.
Responsible Gambling Support
If gambling stops feeling like fun, tell us straight away. Our agents can place deposit or loss limits on your account, set session reminders, or activate a cool-off period while you take a break, and the process is handled with complete discretion.
For free, confidential counselling in Australia, Gambling Help Online is available around the clock on 1800 858 858. You can also request full self-exclusion through our support team, and we will close access to your account for the period you choose.
Quick Checks Before You Contact
Three short checks before you message us often solve the issue on the spot, and when they do not, they arm our agents with everything needed for a fast fix.
- Check the FAQ section on the site first; answers on bonuses, payments and verification are already written up there.
- Look at your KYC status in your profile. If documents are still under review, remember processing can take up to 72 hours.
- Open your transaction history and confirm whether the deposit or withdrawal actually shows as processed before reporting it as missing.
- Confirm your internet connection and try a page refresh for game-loading issues, as both cause most technical reports we receive.
Formal and Business Enquiries
Mrbet Casino is operated by Mr. Bet N.V., licensed in Curaçao under licence number 8048/JAZ2017-042. For formal correspondence, including complaints you want recorded in writing, email [email protected] with the subject line marked Formal Complaint, and we will respond with a case reference number.
Media, partnership and affiliate enquiries are welcome at the same address with the subject line Press or Partnership. Our partnerships team handles these directly and replies within two business days.
Frequently Asked Questions
Is live chat available overnight?
Yes. Live chat on mrbet-pokies.com runs 24 hours a day, 7 days a week, including weekends and public holidays, with typical connection times under 5 minutes.
How long does email support take?
We reply to emails sent to [email protected] within 24 hours. Most responses arrive much sooner, and you can speed things up by including your account email, transaction IDs and screenshots.
Can support check my KYC status?
Yes, our agents can see exactly where your verification stands. Once your documents are submitted, processing takes up to 72 hours, and we will tell you if anything further is needed.
Can I set deposit limits through support?
Absolutely. Tell any agent in live chat or email and we can set deposit limits, loss limits, session reminders, cool-off periods or self-exclusion on your account straight away.