Your Privacy at Mrbet Casino

This Privacy Policy explains what personal information we collect when you play at Mrbet Casino, why we collect it, who we share it with, and the choices you have. It applies to every visitor and registered player on mrbet-pokies.com.

What Data We Collect

We collect the information you give us, the data your activity generates, and technical details your device transmits. We only collect what we need to run the casino, verify your identity and meet our legal obligations.

• Identity data: full name, date of birth, email address, phone number, residential address, country of residence
• Verification documents: government-issued ID, proof of address no older than 3 months, proof of payment method
• Transaction data: deposits, withdrawals, bonuses claimed, wagering history, payment method details
• Technical data: IP address, device type, operating system, browser, language preference, approximate location derived from IP
• Gameplay behaviour: games played, bets placed, wins and losses, session times, loyalty points
• Marketing preferences: whether you opted in to emails or SMS, and which promotions you engage with

How We Use Your Data

We process your personal information to give you a working account, to pay you correctly and to keep the platform safe. Every processing activity maps to one of the legal bases listed in the next section.

• Creating and maintaining your player account
• Verifying your identity before your first withdrawal (KYC) and screening under anti-money-laundering rules
• Processing deposits and withdrawals, including refunding failed transactions
• Preventing fraud, bonus abuse, multi-accounting and underage gambling
• Monitoring play for responsible-gambling indicators and enforcing limits you set
• Sending marketing messages when you have consented, and honouring your opt-outs
• Meeting tax, licensing and regulatory reporting obligations

Our Legal Bases

Contract: processing necessary to perform our agreement with you. Account creation, game play, deposits, withdrawals and bonus administration all rely on this basis.

Legal obligation: Curaçao licence 8048/JAZ2017-042 requires us to run KYC checks, keep transaction records for at least 5 years and report suspicious activity, so we process your data to comply with those duties.

Legitimate interest: fraud prevention, security logging, aggregate analytics and service improvement. We weigh our interests against your rights and only process what is proportionate.

Consent: marketing emails, SMS promotions and non-essential cookies. You can withdraw consent at any time without affecting past processing.

How Long We Keep It

We keep each category of data only as long as we need it. Once a retention period ends, we delete or anonymise the records.

Who We Share With

We never sell your personal data. We share it only with providers who perform a service for us, under contracts that restrict how they may use it.

• Payment processors handling your deposits and withdrawals, including card schemes, e-wallets and crypto gateways
• KYC and AML screening providers that verify your documents and identity
• The Curaçao licensing authority and other regulators, auditors and law-enforcement bodies when legally required
• Analytics and hosting providers that help us run and improve the site
• Game providers, who receive only a player identifier, never your full identity
• Marketing platforms, solely to deliver messages you consented to

Your Rights Over Your Data

You control your personal information. Email us at any time and we will respond within 30 days.

• Access: get a copy of the personal data we hold about you
• Rectification: correct data that is inaccurate or out of date
• Erasure: ask us to delete data we no longer need a legal reason to keep
• Portability: receive your data in a structured, machine-readable format
• Objection: object to processing based on legitimate interest
• Withdrawal of consent: stop marketing at any time, including via unsubscribe links or your account settings
• Complaint: raise a concern with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority

Cookies and Tracking

We use essential cookies to keep you logged in and remember your preferences, analytics cookies to understand how the site is used, and, with your consent, marketing cookies to measure campaigns. You can manage cookie categories through the banner shown on your first visit or from your browser settings. Full details, including the complete list of cookies and their lifespans, sit on our dedicated Cookies Policy page.

How We Protect Your Data

All traffic between your device and our servers runs over TLS encryption. Card and wallet details are tokenised, so full payment credentials never sit in our main databases.

• Role-based access controls, with staff access limited to what a task requires and logged
• Encryption of data in transit and at rest
• Regular security testing and patching of our infrastructure
• Segregated storage of KYC documents with restricted access

If a data breach occurs that is likely to cause you serious harm, we will notify the relevant regulator and affected players without undue delay, in line with our obligations.

Contact Our Data Officer

Questions about this policy or your data? Write to our data protection officer at [email protected] or contact support at [email protected], available 24/7. We are operated by Mr. Bet N.V. under Curaçao licence 8048/JAZ2017-042.

Frequently Asked Questions

Do you share my data with game providers?

Only a pseudonymous player identifier. Game providers never receive your name, email or payment details.

Can I get a copy of my data?

Yes. Email [email protected] requesting access and we will provide a copy within 30 days.

How do I stop marketing emails?

Click the unsubscribe link in any email, change preferences in your account settings, or contact support.

Why do you need my ID for withdrawal?

Our Curaçao licence requires identity verification before your first withdrawal to prevent fraud, underage gambling and money laundering.

Is my data kept after I close my account?

Identity and transaction records are retained for 5 years after closure to meet regulatory requirements, then deleted or anonymised.